Returns Policy

This policy covers refunds and credits for coaching services and for any physical or digital products sold through Tingley's Acting Studio. Free PDF downloads are not covered because no purchase has taken place.

1. Coaching sessions

• Cancellation by you, more than 48 hours before a session. Full refund or reschedule, at your choice.
• Cancellation by you, less than 48 hours before a session. 50 percent refund or full reschedule credit valid for 90 days.
• No-show. Session is forfeit. No refund.
• Cancellation by us. Full refund or reschedule, at your choice.
• Session quality concern. If a session did not meet the standards you were entitled to expect, contact us within 14 days. We will either arrange a free replacement session or provide a full refund for that session, at your choice.

2. Session blocks (8 or 10 session packages)

• Unused sessions are refundable pro rata within 90 days of purchase.
• After 90 days, unused sessions become a credit on your account, redeemable within 12 months of purchase.
• Sessions already delivered are not refundable unless the session quality concern process applies.

3. Digital products

Any paid digital product (a paid workbook, a recorded course, etc.) is refundable within 14 days of purchase if you have not downloaded or accessed it. Once downloaded or accessed, it is non-refundable. Free PDF downloads are not paid products and are not covered by this policy.

4. How to request a refund

Email us with your order reference or the date of the session (show email). We process refunds within 10 business days.

5. Your statutory rights

This policy does not affect your statutory rights under consumer law in your country of residence. Where local law gives you stronger protection than this policy, local law applies.