Returns Policy

This policy covers refunds and credits for coaching services and for any physical or digital products sold through Tingley's Acting Studio to customers in the United Arab Emirates. Free PDF downloads are not covered because no purchase has taken place.

1. Coaching sessions

• Full refund on any individual session cancelled by you with more than 48 hours' notice.
• 50% refund (or full credit toward a future session) where you cancel between 48 and 24 hours before the session.
• No refund where you cancel within 24 hours of the session, except where a medical or family emergency applies; we handle those case by case in good faith.
• Session quality concern. If a session did not meet the standards you were entitled to expect, contact us within 14 days. We will either arrange a free replacement session or provide a full refund for that session, at your choice.

2. Session blocks (8 or 10 session packages)

• Unused sessions are refundable pro rata within 90 days of purchase.
• After 90 days, unused sessions become a credit on your account, redeemable within 12 months of purchase.
• Sessions already delivered are not refundable unless the session quality concern process applies.

3. Digital products

Any paid digital product (a paid workbook, a recorded course, etc.) is refundable within 14 days of purchase if you have not downloaded or accessed it. Once downloaded or accessed, it is non-refundable. Free PDF downloads are not paid products and are not covered by this policy.

4. How to request a refund

Email us with your order reference or the date of the session (show email). We process refunds within 10 business days.

5. Your statutory rights in the United Arab Emirates

This policy does not affect your statutory rights under Federal Law No. 15 of 2020 on Consumer Protection. Where local law gives you stronger protection than this policy, local law applies. If a dispute is not resolved through our internal process, you can escalate to the UAE Ministry of Economy (Consumer Protection Department) and the relevant emirate-level economic department (https://www.moec.gov.ae).